Get Refund OTP API is used to send a One-Time Password (OTP) for the purpose of verifying refund requests.
This API is used to safely refund cash to a customer when their transaction fails.
- When a transaction fails, an OTP is automatically sent to the customer.
- Request the OTP from the customer and pass it in this API call.
- This serves as consent, confirming that you have refunded the cash to the customer.
- After a successful API call, the eValue will be refunded to your account.
Every transaction response will contain a tx_status code with the following possible values:
| tx_status | txstatus_desc |
|---|---|
| 0 | Success |
| 1 | Fail |
| 2 | Initiated |
| 3 | Refund Pending |
| 4 | Refunded |
| 5 | Hold (Transaction Inquiry Needed) |
In case if any other value is returned in tx_status parameter then the transaction should be treated as initiated and transaction inquiry should be done until final status is received.
Transaction Timeout
A transaction can timeout due to multiple reasons, such as, bad internet connection or slow response from the partner bank. In such cases, transaction should not be treated as declined or failed. Ideally, it should be inquired using the Transaction Inquiry API by the passing your own reference number, i.e.,
client_ref_id.